UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...

Add Yahoo as a preferred source to see more of our stories on Google. Customers prefer human responses to their problems, ...

The companies that win won’t be the ones that replace people but the ones that use AI to make their people exceptional. Service businesses are built on trust, emotion, and problem-solving in real time ...

PORTLAND, Ore., March 18, 2026 /PRNewswire/ -- The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the ...

As organizations add AI to customer support, many are seeing an avoidable downside when the balance is wrong. Repeat contacts rise, escalations increase, and customers feel trapped. Business Training ...

A real phone call shows AI trying to act like a human but failing, making it clear that businesses should reconsider replacing people with artificial intelligence. PORTLAND, Ore., March 4, 2026 ...

The growing adoption of artificial intelligence in customer support has sparked a wave of reevaluation among CEOs, as highlighted by Logically Answered. While AI systems were initially embraced for ...

"At what point are we taking the human out of Human Services?" asked Matthew Gunnip, president of SEIU Local 580.

In this edition…Are services the new software?…Anthropic’s Mythos has financial regulators and bankers freaking out…more ...